Refund policy

At Virelle, we want you to feel confident when shopping with us. If you need to return an item, our return policy gives you 30 days from the date you receive your order to submit a return request.

1. Return Eligibility

To qualify for a return, the item must be returned in the same condition in which you received it. Items must be:

Unworn and unused
In their original condition
Returned with all original tags attached
In the original packaging

A receipt or other valid proof of purchase is also required.

To request a return, please email support@virelleus.com before sending anything back.

Returns must be approved in advance. Packages sent to us without first submitting a return request will not be accepted.

Once your request has been reviewed and approved, we will provide the applicable return instructions, including where and how your package should be shipped.

If you have any questions about whether your purchase qualifies for a return, please contact our support team at support@virelleus.com before sending the item.

2. Damaged, Defective, or Incorrect Items

Please check your order as soon as it arrives.

If your item is defective, arrives damaged, or you received an item different from what you ordered, contact us as soon as possible so we can review the situation and determine the appropriate resolution.

When contacting us about an issue, please provide:

Your order number
Clear photographs of the item, when applicable
Photos showing any damage, defect, or incorrect item received

This information helps us evaluate the issue and assist you as quickly as possible.

3. Items That Cannot Be Returned

Certain products are excluded from our return policy. Non-returnable items include:

Custom or personalized products
Personal care goods or beauty products
Gift cards

If you are uncertain about the return eligibility of a particular item, please contact us before shipping it back.

4. Exchanges

If you would like a different item, the quickest option is to return the item you currently have and place a new order for the replacement item.

Once your original return has been accepted, you may place a separate order for the new item you would like to receive.

5. Return Shipping

Unless your return is the result of an item being defective, damaged, or incorrectly shipped, the customer may be responsible for the cost of return shipping.

If Virelle provides a return shipping label, we will also provide the necessary instructions for using the label and returning your package.

6. Refunds

After your returned item arrives, we will inspect it and notify you whether your refund has been approved or declined.

If the return is approved, the refund will be automatically issued to your original payment method within 10 business days.

Please keep in mind that, after we issue a refund, your bank or credit card provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at support@virelleus.com.