Shipping policy
At Virelle, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.
1. General Shipping Information
We currently ship throughout the United States.
Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.
2. Processing Time
1-3 days
3. Shipping Rates
Standard Shipping (Orders over $75): FREE
Standard Shipping (Orders under $75): $6.99
Priority Shipping (Skip the queue): $24.99
4. Estimated Delivery Times
Order Cut-off Time: 5:00 PM (EST), Monday to Friday.
Handling/Processing Time: 1–3 business days (Mon–Fri).
Standard Transit Time: 7–12 business days (Mon–Fri).
Priority Transit Time: 5–10 business days (Mon–Fri).
Total Estimated Delivery Time: 8–15 business days.
5. Shipping Restrictions
We currently ship throughout the United States.
We do not ship to PO Box addresses, APO/FPO/DPO military addresses, or restricted areas where delivery is unavailable.
Certain products or destinations may be subject to additional shipping restrictions based on carrier requirements.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect or incomplete address information, or an undelivered package, the order may be returned to us.
If this occurs, we will contact you using the information provided with your order and work with you to arrange a new shipment. Additional shipping charges may apply if the package needs to be reshipped due to an incorrect or incomplete address provided by the customer.
7. Lost or Damaged Packages
If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible at:
Email: support@virellesp.com
We will work with the shipping carrier to investigate the issue and determine the appropriate solution.
8. Shipping Policy Updates
We reserve the right to update this Shipping Policy from time to time to reflect changes to our services or applicable requirements.
The most current version of this policy will always be available on this page.
Last updated: August 28, 2026
9. Contact Information
Store name: Virelle
Company name: VIRELLE LLC
Company Address: 8206 Louisiana Blvd NE, Ste A #10043, Albuquerque, New Mexico 87113, US
Phone: +1 (505) 535-4172
Email: support@virelleus.com
Customer Service Hours:
Monday to Friday | 9:00 AM – 5:00 PM
Weekends | 11:00 AM – 4:00 PM
We aim to respond to your inquiries within 24 hours.